Privacy Policy — 32jili

32jili collects personal data in the following categories when you register and use the platform:

We do not intentionally collect sensitive personal data such as biometric information beyond what is required for identity verification, nor do we collect data from persons under 21 years of age.

32jili uses your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile on the 32jili platform.
• Processing transactions — to handle PHP deposits and withdrawals through Philippine banking and e-wallet channels, and to maintain accurate financial records for your account.
• Platform security — to verify your identity during login via OTP, detect and prevent fraud, and investigate any suspicious activity on your account.
• Responsible gaming — to support self-exclusion requests, apply account limits you have set, and monitor for indicators of problem gaming behaviour.
• Customer support — to respond to your enquiries and resolve issues you raise through our support channels.
• Platform improvement — to analyse how players use the platform in aggregate to improve game selection, site performance, and the overall player experience.
• Compliance — to meet applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and identity verification obligations.

We process your data only for purposes that are compatible with the reason it was originally collected. Where we need to use your data for a materially different purpose, we will inform you and, where required, seek your consent.

32jili does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Your data may be shared in the following limited circumstances:

• Service providers — third parties who assist with operating the platform, including payment processors, identity verification services, and technology infrastructure providers. These parties are contractually required to handle your data securely and only for the specific purpose for which it was shared.
• Game software providers — game developers whose titles are available in the 32jili game lobby may receive technical session data necessary to run their games. This does not include your identity or financial information.
• Legal and regulatory requirements — where required by law, court order, or regulatory authority, 32jili may be obligated to disclose your data. We will notify you of such disclosure where legally permitted to do so.
• Fraud prevention and AML — where fraud or money laundering is suspected, relevant information may be shared with appropriate authorities as part of our compliance obligations.

32jili implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 32jili platform.
• OTP (One-Time Password) verification for account login and sensitive account actions.
• Secure storage of personal and financial data with access restricted to authorised personnel only.
• Regular security assessments and monitoring for unusual access patterns or potential breaches.
• KYC verification requirements that prevent unauthorised withdrawals from your account.

While we apply strong security practices, no internet-based platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for using a secure device and internet connection when accessing 32jili. If you believe your account has been compromised, contact [email protected] immediately.

32jili retains your personal data for as long as your account is active and for a period thereafter as required to fulfil the purposes described in this policy, including compliance with legal and regulatory obligations.

In practice, this means:

• Account data and identity verification records are retained for the duration of your account and for a minimum period after account closure in accordance with applicable AML and record-keeping requirements.
• Transaction and financial records are retained for the period required under applicable financial regulations.
• Customer support communications are retained for the period needed to resolve the relevant issue and for a reasonable period thereafter.
• Technical and device data collected for security and fraud prevention purposes is retained for a period sufficient to support investigation if required.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

32jili uses cookies and similar tracking technologies on the platform website. These are used for the following purposes:

• Session cookies — essential cookies that keep you logged in during your session and maintain the state of your gameplay. These are required for the platform to function correctly.
• Analytics cookies — used to understand how players navigate the platform, which pages and games are most visited, and how overall platform performance can be improved. Data collected is aggregated and does not identify individual players.
• Security cookies — used to detect and prevent suspicious activity, including automated access attempts and fraud.

Most web browsers allow you to control cookie settings. Disabling essential cookies may affect the functionality of the 32jili platform. Analytics cookies can typically be disabled without affecting your ability to play.

As a 32jili player, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data 32jili holds about you.
• Right to correction — you can request that inaccurate or incomplete personal data be corrected. You can update many details directly through your account settings when logged in.
• Right to deletion — you can request deletion of your personal data. Note that we may be required to retain certain data for legal or regulatory compliance purposes even after account closure.
• Right to restrict processing — in certain circumstances, you may request that we limit how we process your data while a complaint or query is being resolved.
• Right to object — where we process your data on the basis of legitimate interests, you may object to that processing in certain circumstances.

To exercise any of these rights, contact us at [email protected] with your full name, the email address associated with your account, and a description of your request. We will respond within a reasonable timeframe. Identity verification may be required before we can process your request.

32jili is strictly for players who are 21 years old or older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register or use the 32jili platform.

If we become aware that personal data has been collected from a person under 21, that account will be closed immediately, all data will be deleted, and any deposits will be returned to the original payment channel after verification. If you believe a minor has registered on 32jili, please contact us immediately at [email protected].

Age verification is part of the KYC process — we require documentary proof of age before processing withdrawals and may require it at any point during account use if there is reason to question eligibility.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 32jili holds about you, please contact our support team:

• Email: [email protected]
• Subject line: Privacy Request — [your registered email address]
• Response time: We aim to respond to all privacy-related enquiries within a reasonable timeframe during normal business hours.

You can also review our Terms and Conditions and our Responsible Gaming page for related policies that apply to your use of the 32jili platform.